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The State of Democracy

Freedom Works
Demorcacy: Where its at and where we’re headed

Democracy is at a turning point. Since the financial crisis of 2008, the tools for participating in decision making have become more widely spread but at the same time power and money has been concentrated further in the hands of the few.

Narratives of fear, security and austerity put individuals and nations against one another. Many feel indifferent and, or, ignored. Governments – local, regional, national and supra-national – have less resources, requiring difficult decisions, often within a short-term context.

Yet there are communities, governments, campaigners, technologists, thinkers, political parties and others working on how things could be different.

The State of Democracy as an extension of some research with the Democratic Society and Jon Worth. It aims to explore what is happening, point to interesting discussions and to see what answers might be found.

Treating customers as grown-ups: a lesson in how to communicate difficult news by Good Energy

Good Energy, the sustainable electricity and gas supplier, have just had to tell customers some bad news. Their electricity prices will be increasing by 9 percent. No small sum, particularly with winter and dark nights drawing in. But whilst they won’t be alone in giving such news to electricity users it is interesting to note how they have communicated this information.

They’ve treated their customers as grown-ups. Continue reading → Treating customers as grown-ups: a lesson in how to communicate difficult news by Good Energy