This is Helen Milner’s – managing director of UK Online Centres – presentation, made at the Digital Engagement Conference in London on 6 October 2009. It highlights some of the main, existing factors that still prevent greater digital inclusion in the UK (ie. why 25% of UK adults have never used the internet), what motivates people to get online and why it matters. In Helen’s words, “It’s about people, not pipes”. It’s well worth going through.

Notes
The context of the presentation is made within such reports as the UK government’s Digital Britain proposals.
The Twitter feed of the conference can be read here.