This is Helen Milner’s – managing director of UK Online Centres – presentation, made at the Digital Engagement Conference in London on 6 October 2009. It highlights some of the main, existing factors that still prevent greater digital inclusion in the UK (ie. why 25% of UK adults have never used the internet), what motivates people to get online and why it matters. In Helen’s words, “It’s about people, not pipes”. It’s well worth going through.